Frequently asked questions

Yes. The app is completely free. In some cases, such as prescription orders or purchases over €15, delivery is also free.

Choose your pharmacy or enter your delivery address, search products, enter electronic prescription codes when needed, and complete the order in a few steps.

You can download it for free from the App Store for iPhone or Google Play for Android. You can also order directly on the website.

You can order medicines and health products without queues, check stock, track orders and handle electronic prescriptions directly, without waiting for a later contact to know what you can order.

Yes. After entering the electronic prescription codes, you can view the prescribed medicines and add the ones you want to order to the cart. A pharmacist checks the prescription before delivery.

Yes. You can paste the electronic prescription SMS or manually enter the prescription number, access code and option code.

Yes. After the codes are validated, we show the prescribed lines so you can choose what you want to order.

Yes. You can check real-time availability in partner pharmacies whenever that information exists for the product.

Yes. You can order non-prescription products and prescription medicines through authorized pharmacies. The associated prescriptions are always checked by a pharmacist.

Deliveries are available in Greater Porto, including Porto, Rio Tinto, Gondomar, Vila Nova de Gaia, Matosinhos, Maia, Ermesinde and Valongo.

Timing depends on the pharmacy, address and product availability. Whenever possible, delivery is completed the same day.

Yes. You can receive medicines and health products at home in Greater Porto through partner pharmacies.

Place the order on the website or app and enter the delivery address. If there is a prescription, enter the electronic prescription codes during the process.

Delivery is free for prescription orders and purchases over €15. The applicable amount is always shown before order confirmation.

Yes. All orders include an invoice. For non-prescription purchases, the invoice is sent by email. For prescription orders, it is delivered with the order.

You can pay with MB Way or at delivery, depending on the options available for the order. For orders with prescription medicines, a pharmacist checks the prescription before the charge.

Yes. Payments are processed in a secure environment and your data is handled confidentially.

Cancellation conditions depend on the pharmacy and order status. For more information, contact the pharmacy directly.

It depends on the pharmacy policy and order status. We recommend contacting support immediately after placing the order.

Returns and exchanges follow the applicable terms and conditions. Check the details in App da Farmacia or contact the selected pharmacy.

Yes. Contact customer support or the partner pharmacy.